Your privacy is our priority. This policy clearly explains how Joker88 collects, uses, and protects the personal information of every member.
This document explains how Joker88 ("we", "platform") manages your personal information as a member or user of the joker88.plus platform. We comply with Personal Data Protection Act 2010 (PDPA) Malaysia. By using the Joker88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Joker88 is an online sports betting and casino platform operating in Malaysia via joker88.plus. We care about every member's privacy and are committed to handling your personal information in a responsible, transparent, and secure manner.
This Privacy Policy applies to all information we collect through the Joker88 platform, including the website, mobile applications (where applicable), email communications, and any other interactions between you and Joker88. It should be read together with Terms & Conditions us and other policy documents available on this platform.
As a platform serving users across Malaysia – from Kuala Lumpur, Selangor, Penang, and Johor Bahru to Sabah and Sarawak – we understand that your trust is the most valuable asset we are entrusted to protect. Every decision regarding data management at joker88 is made with our members' interests and security as the top priority.
Joker88 only collects data necessary to provide our services. The following are the main categories of information we may collect:
| Data Category | Data Examples | Required? |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Yes |
| Contact Information | Malaysian phone number, email address | Yes |
| Financial Information | Bank account number, e-wallet account holder name | Yes (for transactions) |
| Usage Data | Betting history, games played, login times | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communications Data | Customer support conversation records | Where applicable |
Joker88 does not collect sensitive data such as medical information, religious beliefs, or political affiliations unless specifically required by Malaysian law. Any sensitive data collected will be subject to stricter additional safeguards.
Joker88 collects your personal information through the following channels:
Joker88 uses collected personal information solely for the following legitimate and stated purposes:
Joker88 adheres to the principle of data minimisation — we only use your information for the purposes stated above. We will not use your data for any other purpose without obtaining your consent first.
Joker88 does not sell, rent, or trade your personal information to any third party for marketing purposes. This is our absolute commitment to every member.
However, there are limited circumstances in which we may share your data:
In all instances of data sharing, we ensure that recipients are bound by confidentiality obligations that are equivalent to, or stricter than, Joker88's own standards.
Joker88 invests seriously in security infrastructure to protect every member's personal information. The technical and organisational measures we have in place include:
While Joker88 takes all reasonable security measures, no system can guarantee absolute protection in the digital age. In the event of a significant data breach, we will notify affected members and the relevant authorities as required by Malaysian law within the stipulated timeframe.
Joker88 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For as long as the account is active | Account management |
| Financial transaction records | 7 years after the transaction | LHDN & AMLA Compliance |
| KYC documents | 5 years after account closure | AML legal requirements |
| Betting activity logs | 3 years | Responsible gaming & audit |
| Customer support records | 2 years | Service quality |
| Technical data (IP logs) | 90 days | Security & fraud detection |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
In accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding your personal data held by Joker88:
You have the right to request a copy of the personal information we hold about you in a readable format.
You have the right to request the correction of any inaccurate or incomplete personal data held in our records.
You may request the deletion of your data under certain circumstances – unless we are legally obligated to retain it.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may withdraw your marketing consent at any time without affecting your account or services.
To exercise any of the rights above, please contact us at support@joker88.plus by stating your request. We will respond within 14 business days.
Joker88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit joker88.plus.
The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the Joker88 platform. Joker88 does not use third-party marketing cookies.
The Joker88 platform integrates third-party services to enable certain features – including payment processing through licensed Malaysian providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as game providers from certified companies.
Joker88 Privacy Policy no covers the privacy practices of those third parties. When you use third-party services connected to the Joker88 platform, you are also subject to the privacy policies of those third parties. We encourage you to review the privacy policy of each relevant service provider.
Joker88 only works with third parties that have a strong track record in privacy and security compliance, and binds them to strict data processing agreements.
Joker88 is a platform intended exclusively for adults aged 18 years of age and above. We do not knowingly collect or process personal information from minors.
Should we discover that personal data belonging to a child under 18 has been collected without proper age verification, we will take immediate action to delete that information and close the account in question.
If you believe a minor has registered on Joker88 using false information, please contact us immediately at support@joker88.plus so we can take the appropriate action.
If you have any questions, concerns, or requests regarding this Privacy Policy or Joker88's handling of your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days from the date of receipt. For more complex requests, we will notify you if additional time is required.
This Privacy Policy is governed by and interpreted in accordance with the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). Any disputes will be resolved under the jurisdiction of the appropriate tribunal or court in Malaysia.
Effective date: 1 January 2026. Joker88 reserves the right to update this Privacy Policy from time to time. Significant changes will be announced via in-platform notifications or email to registered members.
This isn't just policy on paper – these are practices we carry out every single day.
All data transmitted between your device and Joker88's servers is encrypted with 256-bit SSL. Your banking and e-wallet details – whether Touch 'n Go, GrabPay, or DuitNow – are never stored in plain text.
Joker88 never sells, rents, or trades members' personal information to advertisers or data brokers. Your information belongs to you — we only use it to provide you with better service.
All of Joker88's data management practices are designed to comply with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance audits to ensure these standards are upheld.
You can access, correct, or request deletion of your data at any time. Marketing consent preferences can be updated directly in your account settings without needing to contact support.
Joker88's technical infrastructure undergoes in-depth security testing by independent experts on a regular basis. Any vulnerabilities identified are remediated promptly before they can affect member data.
In the event of a security incident involving your data, Joker88 is committed to notifying you within the timeframe required by the PDPA and taking appropriate remedial action without delay.
Register a free Joker88 account – Malaysia's sports betting and online casino platform that has put member privacy and security first since 2018.